CX Articles

Building CX culture – celebrities

We began this series by sharing Wikipedia.com’s definition of culture: the ideas, customs and social behaviour of a particular people or society. From that definition we proffered that the elements of culture are: Leadership; Principles; Language; Customs; Dress; Music and Festivals… So far, we have given brief insight into Leadership; Principles; Language; Customs; Dress; Music and Festivals (which we presented as CELEBRATIONS).  Today, let’s deal with an […]

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Building CX culture – celebrations

We began this series by sharing Wikipedia.com’s definition of culture: the ideas, customs and social behaviour of a particular people or society. From that definition we proffered that the elements of culture are: Leadership; Principles; Language; Customs; Dress; Music and Festivals… So far, we have given brief insight into Leadership; Principles; Language; Customs; Dress and Music.  Today, let’s deal with FESTIVALS: FESTIVALS pertain to CELEBRATIONS.  A culture […]

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Building CX culture – music

We began this series by sharing Wikipedia.com’s definition of culture: the ideas, customs and social behaviour of a particular people or society. From that definition we proffered that the elements of culture are: Leadership; Principles; Language; Customs; Dress; Music and Festivals… So far, we have given brief insight into Leadership; Principles; Language; Customs and Dress.  Now, let’s move on to MUSIC: Music is an artistic expression of a […]

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Building CX culture – dress

We began this series by sharing Wikipedia.com’s definition of culture: the ideas, customs and social behaviour of a particular people or society. From that definition we proffered that the elements of culture are: Leadership; Principles; Language; Customs; Dress; Music and Festivals… So far, we have given brief insight into Leadership; Principles; Language and Customs.  Now, let’s move on to DRESS: Dress is a visible expression and celebration of […]

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Building CX culture – customs

We began this series by sharing Wikipedia.com’s definition of culture: the ideas, customs and social behaviour of a particular people or society. From that definition we proffered that the elements of culture are: Leadership; Principles; Language; Customs; Dress; Music and Festivals… So far, we have given brief insight into Leadership; Principles and Language.  Now, about CUSTOMS: Customs are cultural norms.  They are uniquely designed, choreographed and rehearsed […]

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Building CX culture – language

We began this series by sharing Wikipedia.com’s definition of culture: the ideas, customs and social behaviour of a particular people or society. From that definition we proffered that the elements of culture are: Leadership; Principles; Language; Customs; Dress; Music and Festivals… From this general understanding of culture, we can extrapolate Customer Experience (CX) culture. We have discussed “Leadership” and “Principles.”  The next thing is […]

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Building CX culture – principles

Yesterday, we shared Wikipedia.com’s definition of culture as: the ideas, customs and social behaviour of a particular people or society. From that definition we drew some elements of CX culture.  In other words, the areas that must be developed in an enterprise in order to create an environment where CX excellence is valued. We proffered […]

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Building CX culture…

According to Wikipedia.com, culture is the ideas, customs and social behaviour of a particular people or society. From that, some key elements of culture are: 1. Leadership 2. Principles 3. Language 4. Customs 5. Dress 6. Music and 7. Festivals… From these you can develop some of the building blocks of a customer experience (CX) […]

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A coke is best served cold…

The coke secret formula is the combination of ingredients needed to produce the unique taste that has made the brand famous.  However, that is not all to enjoying a good coke. A coke is best served cold. The secret formula can be likened to the core concepts of customer experience (CX) necessary to deliver goods […]

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Haven’t had a coke for a while…?

Education is the creation of capacity for productivity.  Regarding CX education, it’s the creation of capacity to produce CX value.  The Coca-Cola formula is kept secret because there is a particular mix of ingredients that produces the sugar and water solution that millions are addicted to all over the world. If you don’t know the formula […]

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