Building CX culture – celebrations
We began this series by sharing Wikipedia.com’s definition of culture:
the ideas, customs and social behaviour of a particular people or society.
From that definition we proffered that the elements of culture are: Leadership; Principles; Language; Customs; Dress; Music and Festivals…
So far, we have given brief insight into Leadership; Principles; Language; Customs; Dress and Music. Today, let’s deal with FESTIVALS:
FESTIVALS pertain to CELEBRATIONS. A culture is promoted by the opportunities that are created to celebrate its principles, customs, leadership, dress and creativity.
A celebration is a pedestal event that places customer experience (CX) on high definition.
What does that do?
It draws attention to the culture and inspires others to join.
A celebration has to be a celebration otherwise it must be postponed.
What do I mean?
I mean that: if you decide to put up an event to celebrate CX in your organisation then you need to apply the effort and do your best to exhibit excellence.
Remember, a celebration should draw attention and inspire others to join!
Mediocrity doesn’t recruit followers.