The Customer is Not Always Right [PDF]

The Customer is Not Always Right [PDF]

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This is a light hearted yet informative discussion to firstly, help challenge the stereotype and give those who serve the liberty to accept that the customer can be wrong.  Secondly, through five interesting examples, we discuss and recommend how to still treat the wrong customer right.  This book will help stimulate customer service consciousness in you and your organization through challenging a common statement in a fun way.

Kudos to you, our customer service front liners! Our lives are better because you decide to get up every morning and do the difficult work of helping someone else achieve their goals – this, in general, is customer service.