Gauge your current CX capability – people (part two)

Gauge your current CX capability – people (part two)

In the prior article, Gauge your current CX capability – people, we discussed how “employee engagement” is a good metric to gauge the current capability of the people in your organisation to deliver an excellent customer experience (CX).  The same article defines what employee engagement is.
6q.io an online source of information on ethical management; positive leadership; employee relations; employee engagement and human resources identifies 10 factors contributing to employee engagement:
1. Career development opportunities
2. Flexible hours of work
3. Fair pay structures
4. Adoption of a learning culture
5. Cultural diversity
6. Transparency and honesty
7. Autonomy
8. Inspiration
9. Communication and
10. Employee recognition
We will take the time to delve into some of these in later articles.  For now – you have an idea.  Begin to invest in these areas and see a difference in how your people are motivated, energetic and involved in the active advancement of your goals, values and culture.

In summary: The motivation, energy and active involvement of your people in advancing the culture and goals of the organisation is employee (people) engagement. People engagement is what it takes to offer excellent CX (besides your efforts in technology and processes). People engagement is driven (in part) by the 10 factors we have listed in this article.